Frequently Asked Questions | Bianca Spender
Changes to your Order
Order Details & Payment
Shipping within Australia
Express Delivery in Australia
Submit A Return
Processing times for Online Returns
In store Returns
Final Sale Returns Policy
Final Sale Return Policy
BIANCA SPENDER Final Sale products will not be restocked and only available for a limited time. All products are priced to clear, and are therefore not eligible for a refund or exchange unless faulty.
If an item is deemed faulty, BIANCA SPENDER will offer to repair, replace or refund the value paid of the item.
If you have any concerns in regards to an order or have received a faulty item, please email firstname.lastname@example.org with your order details and we will get back to you as soon as possible.
All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Credit Notes Terms & Conditions
Credit Note Terms and Conditions
This document sets out the terms and conditions of Bianca Spender credit notes provided by Bianca Spender Pty Ltd. These terms and conditions are applicable to all valid credit notes. Any reference below to the ‘receiver’ is to the person to whom a Bianca Spender credit note is issued.
Amounts shown on a Bianca Spender credit note are in australian dollars (aud) and can be redeemed through the purchase of Bianca Spender goods from Bianca Spender free-standing stores only. if there are no Bianca Spender standing stores within your area please contact Bianca Spender customer care on +61 2 5501 7000 or submit your credit note number along with your full details to us via our contact us. Subject to verification, customer care will issue you with a gift card number and pin which can then be redeemed at the Bianca Spender online store (www.biancaspender.com)
if upon redeeming your Bianca Spender credit note, the cost payable for the purchased goods exceeds the credit note value, you will need to pay the difference.
All Bianca Spender credit notes are valid for 12 months from the issue date as noted on the provided receipt.
It is the receiver’s responsibility to redeem the value placed on the credit note within that time frame. Bianca Spender is unable to extend credit notes beyond the expiry date. Expired Bianca Spender credit notes cannot be used for purchases or otherwise redeemed.
The receiver of the Bianca Spender credit note is responsible for the safety and use of the credit note. Bianca Spender will not be held responsible for lost or stolen or damaged Bianca Spender credit notes. Bianca Spender credit notes are to be treated like cash; defaced, altered, lost or stolen credit notes will not be replaced, refunded or redeemed.
Gift Voucher Terms & Conditions
Credit Note Terms and Conditions
This document sets out the terms and conditions of Bianca Spender gift cards provided by Bianca Spender pty ltd. These terms and conditions are applicable to all Bianca Spender gift cards. Any reference below to the ‘receiver’ is to the person to whom a Bianca Spender gift card is issued.
Agreeing to the terms and conditions
These conditions apply to use of the Bianca Spender gift cards. You agree to be bound by these terms and conditions by purchasing and using a Bianca Spender gift card, or by redeeming value loaded on a Bianca Spender gift card.
if you are giving a Bianca Spender gift card to another person, you should ensure that he or she is aware of the terms and conditions that apply to the Bianca Spender gift card and the relevant expiry date.
Amounts shown on Bianca Spender gift cards are in australian dollars (aud) and can be redeemed through the purchase of Bianca Spender goods from Bianca Spender free-standing stores and Bianca Spender online store only. Gift cards cannot be redeemed at David Jones concessions. Value redeemed is deducted from the card balance.The remaining gift card value may be used in whole or part against future purchases until the gift card expires.
Bianca Spender gift cards cannot be refunded or used to obtain cash.
Bianca Spender gift cards are valid for 3 years from the date of issue. After the gift card has expired, it is no longer valid and all transactions will be declined. Unused value will not be refunded and will become property of Bianca Spender Pty Ltd.
Keep your gift card secure and treat it as you would treat cash, anyone holding the gift card can use its value to make purchases. we are unable to replace your gift card if it is lost or stolen.
Exchanging items purchased with a gift card
Goods that are purchased solely, or in part with a gift card may be exchanged or returned subject to Bianca Spender exchange and returns policy.