You may return your purchase, subject to the following terms:
For in-store purchases, returns other than for faulty goods must be made within 7 days for credit note or exchange. No refunds unless required by law.
For online purchases, returns other than for faulty goods must be made within 14 days from the date of shipment, for refund or credit note. Sale items can only be returned for an exchange or credit note, unless faulty.
Returns only accepted with proof of purchase.
Unless the return is required by law:
• Items must be in original condition (including tags) and must not have been worn, altered or washed.
• For online purchases, all packaging (including garment bags) shipped with your order must be returned.
• If a customer has exchanged a garment for a credit note, and then seeks to return the garment which was purchased with that credit note, Bianca Spender may refuse the return.
This policy does not apply to Bianca Spender David Jones Concessions.
Bianca Spender does not refund international prepaid tax and duties paid at the time of checkout should you wish to return an item. Contact your local customs office to obtain your tax refund.
For online purchases, we do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable. Items exchanged will be re-sent at our cost.
In-store purchases cannot be returned to the online store.
Online purchases may be returned to a Bianca Spender Boutique store. All in-store refunds will be processed by our Online Customer Care team, subject to these terms.