Terms of service
OVERVIEW
This website is operated by Bianca Spender. Throughout this website, the terms “we”, “us” and “our” refer to Bianca Spender.
Bianca Spender provides this website, including all information, content, tools and services available through this site, to you subject to your acceptance of these Terms of Service, including any additional policies and notices referenced within these Terms.
By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or available via hyperlink.
These Terms apply to all users of the website, including browsers, customers, contributors, merchants and any other users accessing or using our services.
Please read these Terms carefully before accessing or using our website. By accessing any part of this website, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not access this website or use our services.
Any new features, services or tools added to the website will also be subject to these Terms. We reserve the right to update, amend or replace these Terms at any time by posting changes on this website. It is your responsibility to review these Terms periodically. Continued use of the website following any changes constitutes acceptance of those changes.
Our website is hosted through Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your state, territory or country of residence, or that you are the age of majority and have provided consent for any minor dependants to use this website.
You must not use our products or services for any unlawful or unauthorised purpose, or breach any applicable laws or regulations.
You must not introduce viruses, malicious code or any other harmful material that may impact the operation, security or functionality of our website.
A breach of these Terms may result in termination of your access to our services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service or cancel orders at our discretion where permitted by law.
Your content (excluding payment information) may be transferred across networks and may be adjusted to meet technical requirements of different systems or devices. Payment information is always encrypted during transmission.
You must not reproduce, duplicate, copy, sell, resell or exploit any part of our website, services, content or materials without our prior written permission.
Headings used throughout these Terms are included for convenience only and do not affect interpretation.
SECTION 3 — ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
While we aim to ensure all information on our website is accurate and current, we do not guarantee that all information is complete, accurate or up to date at all times.
Content provided on this website is for general information purposes only and should not be relied upon as the sole basis for making decisions without seeking further information where appropriate.
We reserve the right to update, amend or remove website content at any time without notice.
SECTION 4 — MODIFICATIONS TO SERVICES AND PRICES
Product prices, availability and services may change at any time without notice.
We reserve the right to modify, suspend or discontinue any part of our website or services at any time.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuation of our services.
SECTION 5 — PRODUCTS AND SERVICES
Certain products may only be available online through our website and may have limited quantities.
All purchases are subject to our Returns Policy.
We make every effort to accurately display product images, colours and details; however, we cannot guarantee that your device or screen will display colours exactly as intended.
We reserve the right to:
- limit product quantities;
- refuse or restrict sales;
- discontinue products;
- update product descriptions or pricing;
- correct errors relating to products or availability.
Product availability and offers are subject to change without notice.
We do not guarantee that products, services or information purchased through our website will meet your expectations, although we will always aim to provide products of the highest quality.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, limit or cancel any order placed through our website.
This may include restrictions on quantities purchased per customer, household, account, payment method or delivery address.
If we modify or cancel an order, we will attempt to notify you using the contact details provided at checkout.
We reserve the right to refuse orders that appear to be placed by resellers, distributors or unauthorised third parties.
You agree to provide accurate, complete and current account and purchase information. You are responsible for updating your details, including email address, billing information and payment details, to ensure orders can be processed correctly.
For further information, please refer to our Returns Policy.
SECTION 7 — OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services that we do not monitor, control or manage.
These tools are provided on an “as available” basis without warranties, representations or conditions of any kind. Bianca Spender accepts no responsibility or liability arising from your use of any third-party tools.
Any use of third-party tools available through our website is entirely at your own discretion and risk. You should ensure you understand and accept the terms provided by the relevant third-party provider.
We may introduce new services, features or tools through our website from time to time. Any new features will also be subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to third-party websites, products or services that are not owned, operated or controlled by Bianca Spender.
We are not responsible for reviewing or evaluating third-party content, accuracy, policies, products or services and do not accept liability for any third-party websites or transactions.
Before engaging with any third-party website, we recommend reviewing their terms, conditions and privacy policies.
Any concerns regarding third-party products or services should be directed to the relevant third party.
SECTION 9 — USER COMMENTS, FEEDBACK AND SUBMISSIONS
If you submit feedback, ideas, suggestions, reviews, images, content or other materials to us (“Comments”), you agree that Bianca Spender may use, reproduce, edit, publish, distribute or display that content in any format.
You acknowledge that:
- your submissions do not infringe the rights of any third party;
- your submissions are accurate and lawful;
- your submissions do not contain harmful content, viruses or malicious code.
We reserve the right (but are not obligated) to monitor, edit or remove content that we determine to be unlawful, offensive, defamatory, inappropriate or otherwise in breach of these Terms.
You remain responsible for any content you submit.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through our website is governed by our Privacy Policy.
For more information, please refer to our Privacy Policy.
SECTION 11 — ERRORS, INACCURACIES AND OMISSIONS
From time to time, our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other details.
We reserve the right to correct any errors, update information, change details or cancel orders where information provided is incorrect, including after an order has been submitted.
We are not obligated to update website information unless required by applicable law.
SECTION 12 — PROHIBITED USES
You must not use our website or services:
- for any unlawful purpose;
- to breach any applicable laws or regulations;
- to infringe intellectual property rights;
- to submit false, misleading or fraudulent information;
- to upload viruses, malicious code or harmful material;
- to collect personal information from others without permission;
- to spam, scrape, crawl or misuse website content;
- to interfere with website security or functionality.
We reserve the right to terminate access to our website where these Terms are breached.
SECTION 13 — DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that your use of our website or services will always be uninterrupted, secure or error-free.
While we aim to provide accurate information and high-quality products, Bianca Spender does not guarantee that all content, services or products will be free from errors or defects.
To the maximum extent permitted by law, Bianca Spender, its directors, employees, contractors, suppliers and affiliates are not liable for any indirect, incidental, special or consequential loss arising from your use of our website, products or services.
Nothing in these Terms excludes or limits any rights or remedies available to you under Australian Consumer Law.
SECTION 14 — INDEMNIFICATION
You agree to indemnify and hold harmless Bianca Spender, its directors, employees, contractors, suppliers and affiliates from any claims, damages, liabilities or expenses arising from:
- your breach of these Terms;
- your misuse of our website;
- your violation of any law or third-party rights.
SECTION 15 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be removed or limited to the extent required, while the remaining provisions will continue to apply.
SECTION 16 — TERMINATION
These Terms remain effective unless terminated by either you or Bianca Spender.
You may stop using our website at any time.
We may suspend or terminate your access to our website or services if we believe you have breached these Terms or engaged in unlawful or inappropriate activity.
Any obligations arising before termination will continue to apply.
SECTION 17 — ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Returns Policy and any other policies published on our website, represent the entire agreement between you and Bianca Spender regarding your use of our website.
Failure by us to enforce any right or provision of these Terms does not constitute a waiver of that right.
SECTION 18 — GOVERNING LAW
These Terms and any separate agreements relating to our services are governed by and interpreted in accordance with the laws of Australia.
SECTION 19 — CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time.
The latest version will always be available on this page.
Your continued use of our website after changes are published confirms your acceptance of the updated Terms.
SECTION 20 — CONTACT INFORMATION
Questions regarding these Terms of Service can be directed to:
Customer Care
customercare@biancaspender.com
PROMOTIONAL OFFER TERMS & CONDITIONS
Promotional offers provided by Bianca Spender are subject to the specific terms communicated at the time of the promotion.
Unless otherwise stated:
- offers cannot be exchanged for cash;
- promotional discounts cannot be applied retrospectively;
- promotional offers may not be combined with other offers;
- Bianca Spender reserves the right to amend or withdraw promotions at any time.
COMPETITION TERMS & CONDITIONS
Bianca Spender Resort 27 Vote to Win Competition
Register Your Interest — Australian Fashion Week 2026
Competition Period
The Bianca Spender Resort 27 Vote to Win Competition commences at:
12:00AM AEST on 20 May 2026
and closes at:
11:59PM AEST on 27 May 2026
Entries received outside this period will not be accepted.
Eligibility
Entry is open to Australian residents aged 18 years or over.
Employees, contractors or immediate family members of Bianca Spender may be excluded from participating at Bianca Spender’s discretion.
How to Enter
To enter, participants must register their interest in the Bianca Spender Resort 27 runway collection during the competition period.
Participants may vote across multiple runway looks; however, each entry must be completed personally and genuinely by the entrant.
Incomplete or invalid entries will not be accepted.
Prize
One (1) winner will receive a:
$500 AUD Bianca Spender online voucher
The voucher:
- is valid for 12 months from the date of issue;
- is non-transferable;
- cannot be exchanged for cash;
- is valid for online purchases only.
Winner Selection
The winner will be selected at random from all eligible entries received during the competition period.
The draw will take place on:
28 May 2026
The winner will be contacted via the email address provided at entry.
If the winner cannot be contacted or does not respond within a reasonable timeframe, Bianca Spender reserves the right to select another winner.
Privacy
By entering the competition, participants consent to receiving communications from Bianca Spender regarding the Resort 27 collection, new arrivals, events and brand updates.
Participants may unsubscribe from marketing communications at any time.
Personal information will be handled in accordance with Bianca Spender’s Privacy Policy.
General Conditions
Bianca Spender reserves the right to:
- verify the validity of entries;
- disqualify entries that are incomplete, fraudulent or submitted incorrectly;
- cancel or amend the competition where required.
By entering, participants agree to these Terms & Conditions.
Spender.
THE FOLD Terms & Conditions
Birthday Rewards
Birthday rewards are issued annually via email and valid for 30 days from the date of issue.
Valid on full-price purchases only.
Terms apply.
- 30-day validity
- Full-price only
- Not transferable
- Not redeemable for cash
- One birthday reward per member per year
- Cannot be applied retrospectively
- Cannot be combined with other offers
Membership Tier Qualification
Membership tier qualification and benefits are based on eligible spend with Bianca Spender.
Returns, Refunds & Membership Eligibility
Where an order is returned, refunded or cancelled, the value of that purchase will be deducted from the member's eligible spend balance and may impact membership tier qualification.
If a return or refund results in a member no longer meeting the spend threshold for their current tier, Bianca Spender reserves the right to adjust the member's tier status accordingly.
Any loyalty benefits, rewards or offers issued as a result of purchases that are subsequently returned or refunded may be withdrawn, amended or deemed ineligible at Bianca Spender's discretion.
Bianca Spender may review membership activity periodically to ensure membership tiers and associated benefits accurately reflect eligible customer spend.
Nothing in these Terms & Conditions limits a customer's rights under applicable consumer protection laws.
General Terms
Bianca Spender reserves the right to update, modify, suspend or cancel THE FOLD loyalty program, including membership tiers, benefits and rewards, at any time.
Where possible, reasonable notice will be provided to members of significant changes.