THE FOLD

How do birthday rewards work?
Members receive a birthday reward via email during their birthday month. Reward values vary by membership tier and are valid for 30 days from issue.

Do membership tiers expire?
Membership status is assessed based on eligible spend with Bianca Spender. For further details, please refer to THE FOLD Terms & Conditions.

Can I return an order that helped me qualify for a tier?
Yes. Please note that returns and refunds may impact your eligible spend and membership tier status

Birthday rewards are issued annually via email and valid for 30 days from the date of issue. Valid on full-price purchases only. Terms apply.

30-day validity
Full-price only
Not transferable
Not redeemable for cash
One birthday reward per member per year
Cannot be applied retrospectively
Cannot be combined with other offers

Returns, Refunds & Membership Eligibility

Membership tier qualification and benefits are based on eligible spend with Bianca Spender.

Where an order is returned, refunded or cancelled, the value of that purchase will be deducted from the member's eligible spend balance and may impact membership tier qualification.

If a return or refund results in a member no longer meeting the spend threshold for their current tier, Bianca Spender reserves the right to adjust the member's tier status accordingly.

Any loyalty benefits, rewards or offers issued as a result of purchases that are subsequently returned or refunded may be withdrawn, amended or deemed ineligible at Bianca Spender's discretion.

Bianca Spender may review membership activity periodically to ensure membership tiers and associated benefits accurately reflect eligible customer spend.

Nothing in these Terms & Conditions limits a customer's rights under applicable consumer protection laws.